Presentations and Podcasts
Below are the presentations we have from the conference. Some speakers did not have presentations, and others decided theirs would be out of context, so they’re not available.
We’re still processing the podcasts, but hope to have them up shortly.
| Speaker | Title | Presentation | Podcast | Paper |
|---|---|---|---|---|
| Allan Chochinov | 10 Disruptive Trends in Design | |||
| Bettina von Kupsch | How to Become a Service Champion | presentation | ||
| Birgit Mager | Designing the Service Experience | presentation | ||
| Chris Downs | ||||
| Claudio Pinhanez | Services as Customer-Intensive Systems | presentation | paper | |
| Dan Boyarski, Birgit Mager, Kevin Schmidt, Bettina von Kupsch | Panel: Designing Services for Different Cultures | |||
| Daniela Sangiorgi | Sustainable Mobility Within Urban Areas | presentation | paper | |
| Harold Hambrose | Service as a Discipline, Designers at the Helm | |||
| Jennifer Leonard | At Your Service: The Blind Men, The Elephant, and the Design of the World | |||
| John Bailey | Early Reflections on Practice Diagrams to Facilitate Service Design | presentation | ||
| Mark Jones | Activating Consumers | presentation | podcast | |
| Martin Wattenberg, Fernanda Viegas | Visual Thinking at a Global Scale: The Story of Many Eyes | |||
| Oliver King, Chris Downs, Daniela Sangiorgi, Jennifer Leonard | How Service Design Could Have Saved the World | podcast | ||
| Richard Buchanan | podcast | |||
| Roberta Conditi, Teresa Franqueira | Enabling Solutions in Creative Cities | presentation | paper | |
| Shelley Evenson, Mark Jones, Robert Fabricant, Todd Wilkens, Allan Chochinov | Panel: Maybe We Can Always Get What We Want | |||
| Susan Dybbs, Esther Ahn | Adapting Design Methods to Transform Patient Care | presentation | ||
| Todd Wilkens | The End of Products | podcast | paper |