Sunday | September 9
2:00–2:45 pm
Room 407

PANEL moderated by Oliver King

Panelists

• Chris Downs, Managing Partner
  live|work | London, UK
• Jennifer Leonard, Design Researcher
  IDEO | Palo Alto, California
• Daniela Sangiorgi, Lecturer
  Imagination@Lancaster | Lancaster University, UK

Service Design operates at two levels: the systems that produce things, and the people who receive them. In this way it could have informed how we could have provide and consumed products and services in a more sustainable manner. But it’s too late, right? Where, could we have enabled change? How could we have created coalitions and focused thinking thinking? What tools would have been handy to have? And why on Earth was this overview written in the past tense?

These are just some of the questions we’ll be exploring.

Oliver King
Director and Co-founder
Engine
London, UK

As a co-founder of Engine, Oliver King is a passionate champion of the broader benefits of design-led innovation and enterprise. As a former product designer, he now works with organizations in the public and private sector to identify and develop the propositions and experiences that support the products and services they provide to better connect with their customers.