Presentations
Customer-Focused Service Design and Innovation
Mary Jo Bitner (21MB PDF)
Designing New Public Services
Jennie Winhall (150MB PDF)
An Example of Interaction that Values Co-creation
in the Design of Services
Natalie Ebenreuter (959KB SWF)
Energy as a Service: Selling Reduced Energy Use
Tamara Giltsoff (16MB PDF)
The Service Design Revolution in Hard Goods Retailing
Glenn Omura (69MB PDF)
Burnin’ Down the House: A Vision of the Data Center of the Future
Neale Barret and Peter Pagerey (32MB PDF)
Designing for participation:
The co-construction of value in b-2-b service relationships
Jeanette Blomberg (945KB PDF)
The future of Service Design
Mark Jones (582KB PDF)
You can’t step
twice...Research & Service Design
Rick E. Robinson (5MB PDF)