The inaugural Emergence Conference, an international design forum hosted by the School of Design at Carnegie Mellon University, was held on September 8–10, 2006.
Emergence 2006 will focused on service design. This emerging area spans many disciplines, from design and business to technology and the social sciences, and is relevant both in academia and the professional world.
A workshop with two leaders in the field provided a hands-on introduction to designing for service.
The 13 conference talks featured speakers from three continents discussing state-of-the-art work, ranging from case studies highlighting customer-focused service design to innovative theoretical frameworks. Industries such as energy, financial services, health care, and retail were explored. New approaches were proposed that cull from design theory, human-computer interaction practices, and computing infrastructure considerations.
The conference concluded with a panel discussing the future of service design.
Download presentation materials used by speakers during the 2006 conference.
A great group of sponsors helped us bring this conference to fruition, including AIGA, Body Media, Cooper, Electronic Ink, Google, IBM, Kredier, MAYA, Method, and Microsoft.
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